Introduction

A. Explanation of Mama Care 360's Purpose and Services

Welcome to Mama Care 360, a comprehensive platform designed to provide support, services, and resources to moms, new parents, and caregivers. Our platform encompasses a diverse range of features, including a marketplace, appointment booking, participation in focus groups, and the Mama Registry, all geared toward addressing the unique needs of our users.

B. Acceptance of Terms and Conditions

By accessing and utilizing Mama Care 360, you signify your consent to abide by these Terms and Conditions. If you do not agree with any aspect of these terms, we kindly request that you refrain from using our platform.

User Types and Registration

A. User Categories (Moms, Providers, Sellers/Merchants, Organizations, Household & Childcare Services)

Mama Care 360 serves various user categories, each with its unique needs and expectations. These include Moms, Providers, Sellers/Merchants, Organizations, and Household and childcare Services. Each category has specific roles, responsibilities, and opportunities within the platform.

B. User Registration Requirements

To access certain features of Mama Care 360, users must complete the registration process. During registration, users are required to provide accurate and complete information. It is the user's responsibility to maintain the confidentiality of their account credentials and promptly notify us of any unauthorized access.

C. Account Security and Responsibilities

Users are responsible for ensuring the security of their accounts. Any actions conducted through a user's account are their sole responsibility. Mama Care 360 is not liable for any unauthorized access or misuse of user accounts.

Marketplace

A. Vendor Registration and Listings

Vendors are encouraged to register and list their services or products accurately on Mama Care 360. Our platform reserves the right to review and moderate listings to ensure compliance with our guidelines.

B. Purchasing Products and Services

Users can purchase products and services directly from vendors through Mama Care 360. Transactions are subject to our secure payment processing system.

C. Payments and Transactions

Transactions conducted on Mama Care 360 are processed securely through trusted payment providers. Users are expected to adhere to the payment terms and conditions outlined in separate documents.

D. Product and Service Quality Assurance

Mama Care 360 is committed to maintaining the quality of products and services offered through our platform. Users are encouraged to report any concerns or issues they may encounter, and we will take prompt action to address them.

Appointment Booking

A. Scheduling Appointments (Video, In-person, At-home)

Mama Care 360 facilitates the scheduling of appointments with providers for various types of consultations, including video, in-person, and at-home consultations. Availability may vary depending on the provider and location.

B. Provider Availability and Responsibilities

Providers are responsible for managing their availability and ensuring the delivery of quality services. Users are expected to adhere to appointment schedules and respect provider guidelines.

C. Cancellation and Rescheduling Policies

Appointment cancellations and rescheduling are subject to Mama Care 360's policies, which may vary based on the individual provider's terms and conditions. Users should review the specific policies associated with their appointments.

Focus Groups

A. Participation Guidelines

Mama Care 360 offers users the opportunity to participate in focus groups, which involve testing and providing feedback on products and services. Participation eligibility is determined based on specific criteria and availability.

B. Product Testing and Feedback

Participants in focus groups may receive products for testing and are encouraged to provide honest and constructive feedback to benefit both providers and users.

C. Compensation for Focus Group Participants

Compensation for participation in focus groups may be provided as outlined in specific agreements or guidelines associated with each focus group opportunity.

Mama Registry

A. Creating and Managing Registries

Mama Care 360 offers users the option to create and manage registries, akin to those used in celebratory events like weddings. Users can create a registry to receive gifts, cash contributions, or gift cards to support them during their pregnancy or new motherhood journey.

B. Gifting Options (Gifts, Cash, Gift Cards)

Guests and contributors can show their support by providing gifts, monetary contributions, or gift cards to users who have created a registry. These contributions can be made directly through Mama Care 360's secure platform.

C. Privacy of Registry Information

Mama Care 360 respects the privacy of users' registry information. Users can specify their desired level of privacy and control over who can view and access their registry information.

User Conduct and Responsibilities

A. Code of Conduct

To foster a safe and respectful community, users are expected to conduct themselves in a courteous and responsible manner while using Mama Care 360. Harassment, discrimination, and abusive behavior are strictly prohibited.

B. Respect for Privacy and Confidentiality

Users must respect the privacy and confidentiality of other users' personal information and interactions on the platform. Sharing or disclosing personal information without explicit consent is prohibited.

C. Prohibited Activities

Certain activities, such as spamming, hacking, fraudulent behavior, or engaging in illegal activities, are strictly prohibited on Mama Care 360. We maintain a zero-tolerance policy for such activities.

Privacy and Data Security

A. Data Collection and Use

Mama Care 360 collects and uses user data in compliance with our Privacy Policy. Users are encouraged to review our Privacy Policy to gain a comprehensive understanding of our data collection and usage practices.

B. User Privacy Rights

Users have specific rights concerning their personal data, as detailed in our Privacy Policy. Requests for data access, correction, or deletion can be submitted through the channels provided.

C. Security Measures

While Mama Care 360 employs robust security measures to protect user data, users also play a vital role in ensuring the security of their accounts. Any suspicious activity or security concerns should be reported to us immediately.

Intellectual Property

A. Ownership of Content and Intellectual Property

All content and intellectual property on Mama Care 360 remain the property of either Mama Care 360 or its respective users, as applicable. Users grant Mama Care 360 a limited license to use their content for platform-related purposes.

B. User-Generated Content

Users are responsible for any content they generate and share on Mama Care 360. Content that infringes upon intellectual property rights, violates our guidelines, or is deemed inappropriate may be removed by Mama Care 360.

C. Copyright and Trademark Policy

We respect intellectual property rights and will investigate and take appropriate action in response to any reports of copyright or trademark infringement.

Payments and Fees

A. Payment Processing

Payments made through Mama Care 360 are processed securely via trusted payment providers.

B. Refunds

Refund policies may vary depending on the nature of the transaction (e.g., product purchases or service bookings). Specific refund policies can be found in the relevant sections of the platform.

Disclaimers and Limitations

A. Website Use Disclaimer

Use of Mama Care 360 is at the user's own risk. We provide the platform on an "as-is" and "as available" basis and do not guarantee the accuracy, completeness, or availability of information or services.

B. Liability Limitations

Mama Care 360 and its affiliates are not liable for any direct or indirect damages, including but not limited to financial losses, health-related issues, or any other harm that may result from using our services or relying on information provided on the platform.

C. No Guarantee of Outcomes

Mama Care 360 makes no guarantee of specific outcomes or results stemming from the use of our platform. Individual experiences and results may vary based on unique circumstances.

Termination and Suspension

A. Grounds for Termination

Mama Care 360 reserves the right to terminate or suspend user accounts without notice for violations of these Terms and Conditions or for other reasons, including fraudulent activities or misuse of the platform.

B. Termination Process

The process for account termination or suspension will be carried out in accordance with our established procedures. Users may have the option to appeal such decisions.

C. Account Reactivation

In cases of account suspension, users may request reactivation after resolving the underlying issues. Reactivation is subject to review and approval by Mama Care 360.

Governing Law and Dispute Resolution

A. Applicable Law

These Terms and Conditions are governed by the laws of North Carolina. Any disputes arising from or related to these terms will be subject to the jurisdiction of the courts in North Carolina.

B. Dispute Resolution Process

Disputes stemming from the use of Mama Care 360 will be initially resolved through negotiation and mediation. If a satisfactory resolution is not achieved, the parties may opt for arbitration in accordance with our Dispute Resolution Policy.

C. Arbitration or Legal Recourse

Users have the option to choose arbitration or seek legal recourse in cases where dispute resolution efforts do not lead to a satisfactory resolution.

Changes to Terms and Conditions

A. Amendment Process

Mama Care 360 may periodically update these Terms and Conditions to reflect changes in our platform or applicable laws. Users will be notified of such changes, and continued use of the platform after changes are made implies acceptance of the revised terms.

B. Notification of Changes

Users will be informed of any changes to these terms through notifications on the platform and via email.

Contact Information

A. Mama Care 360 Contact Details

For inquiries, concerns, or assistance, users can contact Mama Care 360 at [Contact Email] or [Contact Phone Number]. We are committed to providing support and assistance as needed.

B. User Support and Assistance

Mama Care 360 is dedicated to offering user support and assistance to ensure a positive experience while using our platform.

Miscellaneous

A. Entire Agreement

These Terms and Conditions constitute the entire agreement between users and Mama Care 360, superseding any prior agreements or understandings.

B. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

C. Waiver

Failure to enforce any part of these terms does not constitute a waiver of any rights under these Terms and Conditions.

D. Survival

Certain provisions, including those related to intellectual property rights, privacy, and dispute resolution, shall survive the termination of user accounts.

Effective Date

These Terms and Conditions shall take effect as of Sept 13, 2023.